Continuous Support & Managed Services
Entrust the operations of your digital identities to specialists.
Ident1ty maintains, operates and evolves your IAM/PAM/IGA infrastructure after the Go-Live. You keep focus on your core business, we manage the rest.
Why IAM operations are often the weak link?
Deploying an IAM/PAM/IGA solution is good. Maintaining it and operating it over time with the right level of expertise is what really makes the difference.
integrator disappears after delivery
Once the project is complete, most providers move on. Your teams find themselves alone in the face of incidents they do not know how to manage.
→ Unresolved incidents, deteriorating solution
Skills impossible to internalize
Certified IAM profiles are rare on the market. Recruiting, training and retaining them is an investment that most organizations cannot maintain.
→ Dependence on specific service providers, continuity compromised
A solution that does not follow the evolution of the business
Without active maintenance, your IAM environment freezes as your organization evolves. Rights accumulate, risks increase.
→ Growing attack surface, compromised compliance
Dedicated experts, not an anonymous team
“An IAM integration project is 60% architecture and 40% change management. Ident1ty does not just deliver a technical solution, we make sure it works in your real environment, with your teams, your constraints and your deadlines.”
Our service plans
Choose the level of support that fits your situation.
Application Support Services
For organizations that have an in-house team and need expert backup support.
- Maintenance in operational condition
- All incident management included
- All scheduled version updates and upgrades
- Monthly reporting and performance reviews
- All software versions adapted to your constraints
Managed Services
For organizations that want to fully outsource the operation
- Everything included in the appliation support services
- Continuous monitoring of your infrastructure
- Proactive risk management and recommendations
- Dedicated team available 24/7
- Advanced reporting and real-time dashboards
Clear support, end-to-end
Getting started with the environment
Audit of the existing environment, full documentation, and understanding of your production infrastructure
Definition of scope and level of service
Framing service levels, intervention ranges and priorities according to your business constraints
Maintenance in operational condition
Troubleshooting, patches, updates and continuous monitoring of your environment
Evolutions and optimizations
Integration of new apps, adjusting access policies and planned version upgrades
Reporting and follow-up
Monthly dashboards, performance reviews and proactive recommendations to anticipate risks
Result
A stable, secure, IAM/PAM/IGA environment that evolves with your organization without interruption of service.
We secure the digital identities.
- Identity & Access Management
- Privileged Access Management
- Identity Governance & Administration
- Certificate Lifecycle Management
Do any of these situations sound familiar?
Your IAM solution is in production but no one keeps it
We take care of your environment, we stabilize it and we guarantee continuity of service.
You do not have the internal resources to operate your IAM
We become your external IAM team with the level of expertise and availability you need.
Looking to reduce your IT operating costs
Our model gives you access to a certified team at a predictable cost and lower than internalization.
Your IAM strategy deserves support from certified specialists.
Speak with an advisor to identify the right service for your situation.
