Success Plan
Tailor-made support to guarantee the success of your IAM/PAM/IGA projects.
Ident1ty assigns you a dedicated Identity Success Manager that manages your project from start to finish and ensures that your goals are achieved.
Choose your Ident1ty Success Plan
- SILVER technical support Mon–Fri 9am–6pm
- Identity Success Manager (monthly)
- 1 infrastructure health audit
- Level 2 technical expert — 4 tickets
- Level 3 CDE technical expert — 12h
- Security bulletin & alert analysis
- GOLD technical support Mon–Sat 8am–8pm
- Identity Success Manager (bi-monthly)
- 1 infrastructure health audit
- Level 2 technical expert — 8 tickets
- Level 3 CDE technical expert — 18h
- Security bulletin & alert analysis
- Quarterly activity review
- Privileged accounts — 500 accounts
- PLATINUM technical support 24/7
- Identity Success Manager (weekly)
- 1 infrastructure health audit
- Level 2 technical expert — 12 tickets
- Level 3 CDE technical expert — 24h
- Level 4 Guardian Consulting (6h)
- Security bulletin & alert analysis
- Quarterly activity review
- Privileged accounts — 2,000 accounts
To get the full terms and conditions, please contact sales@ident1ty.com
Why so many IAM projects never achieve their goals?
Technology is not the problem. This is the lack of structured support over time.
No long-term dedicated interlocutor
IAM projects spread over months. Without a dedicated driver who knows your context, each team change resets the counters.
→ Loss of context, accumulated delays
Goals that drift
Without rigorous framing and regular monitoring, the perimeters are widening, the priorities change and the initial results are never achieved.
→ Exceeded budget, diluted results
Insufficient internal adoption
Deploying a solution without supporting change means guaranteeing partial adoption. The tools remain underused, the risks persist.
→ Unprofitable investment, frustrated teams
Dedicated experts, not an anonymous team
“An IAM integration project is 60% architecture and 40% change management. Ident1ty does not just deliver a technical solution, we make sure it works in your real environment, with your teams, your constraints and your deadlines.”
Clear support, end-to-end
Onboarding & audit
Onboarding into your existing environment, mapping of your platform's real state and alignment with your dedicated CSM.
Roadmap & prioritization
Building a 6 to 12-month continuity plan: upgrades, hardening, optimisations, prioritised around your operational constraints.
Regular check-ins
Scheduled calls with your CSM to review open tickets, anticipate upcoming deadlines and unblock pending items.
Performance tracking
Platform health dashboards, SLA monitoring and proactive alerts before incidents occur.
Continuous optimization
Semi-annual review of your environment: configuration drift, unmanaged rights, new features to activate, your platform stays at the right level.
Result
An IAM/PAM/IGA platform that doesn't degrade over time, an expert who knows your history, and zero bad surprises.
We secure the digital identities.
- Identity & Access Management
- Privileged Access Management
- Identity Governance & Administration
- Certificate Lifecycle Management
Do any of these situations sound familiar?
You have a high-stakes strategic IAM project
You are assigned a dedicated CSM to manage your project
You have already experienced a failure on an IAM project
We take over the project with a proven methodology
You lack internal resources to manage the project
Our CSM becomes your external IAM project manager
Your IAM strategy deserves support from certified specialists.
Speak with an advisor to identify the right service for your situation.
