How does our offering revolutionize service delivery ?
Our modular, adaptive service packages are designed with your success in mind, allowing you to select only the services that bring the most value, while keeping costs optimized.
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With built-in expert support and a model that evolves as your needs grow, we ensure you're always empowered to stay agile, efficient, and ahead of the curve.
Hi
I'm your ISM
Include in all packages IDENT1TY SUCCESS MANAGER (ISM).
Your dedicated Technical Account Manager throughout every phase of your project.
Support included
Dedicated to Empowering your infrastructure
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Multichannel support (Phone line, email, ticketing)
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Dedicated Service Delivery Manager included
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Operation lead (Escalation Management)
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Coordination of overlapping resources
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Multilingual support (French & English)
incident Handling: 15 minutes
IDENT1TY is a certified Partner
Health check
Included in all packages:
Comprehensive CyberArk infrastructure health checks to safeguard reliability and efficiency.
Type of consultants
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Technical expert L2/L3
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Consulting Guardian Level L4
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Project Manager
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Service Delivery Manager
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Product Owner
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Technical Architects
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Developers
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Operations Manager
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Licensing / Solutions Consultant
Type of services
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Vendor incident support
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Documentation updates
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Version upgrades
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Infrastructure monitoring
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Morning check
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Operations continuity/support during holiday periods
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Fallback plan / Rollback plan
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Out-of-hours interventions
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Onboarding of your accesses
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Disaster recovery plan
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Integration of new connectors
Solutions
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Break Glass solution
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Performance Monitoring
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Scripting
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Automation solutions
To obtain the complete terms and conditions, please reach out to sales@ident1ty.com
Basic
1,990
Every year
Perfect for organizations with a low volume of activity.
Valid until canceled
SILVER technical support
Ident1ty Success Manager (Bimonthly)
1 x Healthcheck of your infrastructure
Technical expert (Level 2) 4 Tickets
Technical expert (Level 3) CDE (12 hours)
Analyze Security Bulletins and Issue Alerts
VIP Pass to IDENT1TY Events
Standard
3,990
Every year
Designed to effectively meet your advanced service and support requirements.
Valid until canceled
GOLD Technical support
Ident1ty Success Manager (Bimonthly)
1 x Healthcheck of your infrastructure
Technical expert (level 2) - 8 Tickets
Technical expert (Level 3) CDE (18 Hours)
Analyze Security Bulletins and Issue Alerts
VIP pass for IDENT1TY Events
Quarter Business review
Privileged accounts onboarding - (500)
Masterclass training platform - Up to 3 seats
Premium
5,990
Every year
Designed to align with your expectations for high service levels and continuous support.
Valid until canceled
PLATINIUM Technical support
Ident1ty Success Manager (weekly)
1 x Healthcheck of your infrastructure
Technical expert (Level2) - 12 Tickets
Technical expert (Level 3) CDE (24 Hours)
Analyze Security Bulletins and Issue Alerts
VIP Pass to IDENT1TY Events
Quarter Business review
Privileged accounts onboarding (2000)
Masterclass training platform (10 seats)
Consulting (Level 4) Guardian (6 hours)
Vulnerability Management (4 hours)
Choose your IDENT1TY Success plan
Choose the plan that aligns with your requirements.